Outpatient Department

SELF REFERRED PATIENTS

The Windhoek Central Hospital is a National Referral Hospital; no self-referred/walk in patient will be seen. Such patient should start at the entry level of the Health System, the clinics.

All patients should be referred via a:

  • Medical practitioner
  • Medical officer at the clinic
  • Hospital within the referral system

The referral doctor should phone himself to make an appointment with the doctor at the department he is referring to.  Treatment at one speciality does not allow admission to other specialities, without separate referral letters and separate appointments e.g. a patient from Surgical Out Patient Department (SOPD) should get an appointment and a referral letter to be seen by the Gynecology Out Patient Department (GOPD).

WHAT TO DO TO BE SEEN BY A DOCTOR AT OPD

Make an appointment:

  • The referring doctor or clinic should telephone the hospital at the OPD for an appointment or
  • The patient come to the hospital with the referral letter to make an appointment.
  • Only patients from specific regions as decided by management will be booked at Windhoek Central Hospital.
  • Patient booking will be divided according to the schedule as determine by the specialist of Surgical Out Patient Department and Gynaecology Out Patient Department.

Bring the following documents:

  • Referral letter.
  • Health passport of Namibia.
  • Contact details of patient self or of family/friends.

Making a follow-up appointment:

If seen over the weekend the patient should go to the OPD to make an appointment if referred.
If discharged from the hospital the patient should ensure that is booked for the next appointment by a health worker or should go to OPD in person to get a booking for the next appointment.


What to do if you miss an appointment or the appointment initially given is no longer suitable:

  • Contact the OPD department at the following number. 061 203 3179/203 3190.

PROCEDURE WHEN AT THE OPD.

  • The health passport should be handed in at the nursing station.
  • The nursing personnel will direct the patients accordingly.
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